We collect the personal data you voluntarily provide when you fill out contact forms, subscribe to our newsletter, or place an order. This includes your name, email address, phone number, and delivery address.

We use this information exclusively to process your requests, deliver the products you ordered, and provide customer support. We do not sell, rent, or share your data with third parties for commercial purposes.

• First and last name – for identification and personalized communication
• Email address – for confirmations, invoices, and order-related notifications
• Phone number – for quick contact in case of delivery issues
• Delivery address – for shipping the products

Cookies and tracking technologies

Our website uses essential cookies for proper functioning and analytical cookies (Google Analytics) to improve your experience. You can manage your cookie preferences directly from your browser settings.

• Session cookies – necessary for navigation and security
• Analytical cookies – help us understand how you use the site
• Preference cookies – remember your settings (language, currency)

As a user, you have the following rights regarding your personal data: access, rectification, erasure, restriction of processing, portability, and objection. You can request a copy of the data we hold about you at any time.

To exercise your rights, send an email to info@mattressinstitute.com or a letter to Calea Bega 4B. We will respond to your request within a maximum of 30 days.

• Right of access – you can request information about the processed data
• Right to rectification – you can correct inaccurate data
• Right to erasure – you can request the deletion of data (the "right to be forgotten")
• Right to restriction – you can limit processing in certain situations
• Right to portability – you can receive your data in a structured format
• Right to object – you can object to processing for marketing purposes

Withdrawal of consent

If you have given your consent for data processing, you can withdraw it at any time, without affecting the lawfulness of processing carried out prior to withdrawal. Withdrawal can be done through the same contact channel: info@mattressinstitute.com.

We implement appropriate technical and organizational measures to protect your data against unauthorized access, loss, or destruction. Data is stored on secure servers and accessible only to authorized personnel.

For any privacy-related questions or to file a complaint, please contact us:

• Email: info@mattressinstitute.com
• Phone: 0310539071
• Address: Calea Bega 4B

Policy updates

This privacy policy was last updated on January 15, 2025. We reserve the right to modify it at any time, and the updated version will be published on this page.